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Terms and Conditions

Please read these terms carefully before using our services

GENESIS CORE SERVICES

Terms and Conditions of Service

Effective Date: 06/09/2026

These Terms and Conditions govern the use of services provided by Genesis Core Services, located at:

Genesis Core Services
Rocky Settlement
Rocky Point, Clarendon
Jamaica
Phone: 876-454-2621

By using our services, customers agree to comply with the following terms and conditions.

1. CUSTOMER SHIPPING INFORMATION REQUIREMENTS

To ensure accurate and timely delivery of packages, customers must use the following format when shipping items to their assigned freight address:

Required Shipping Information:

Full Legal Name
Full Street Address
Personal Mailbox Number (PMB)
City
State
Zip Code

Example:

John Brown
1234 NW 45TH ST
GNCS0099 AIR
Miami, FL 33166

Failure to include a customer’s full name and Personal Mailbox Number (PMB) may result in delays, additional processing time, or inability to identify ownership of a package.

Genesis Core Services will not be held responsible for delays arising from incomplete or incorrect shipping information.

2. UNKNOWN PACKAGE FEE

To ensure efficient package identification and processing, all customers must ensure that their full legal name and assigned Personal Mailbox Number (PMB) are correctly included on every shipment.

Packages received without sufficient identifying information, including but not limited to:

  • Missing customer name

  • Incorrect customer name

  • Missing PMB number

  • Incorrect PMB number

  • Incomplete shipping information

shall be classified as an Unknown Package.

Genesis Core Services will make reasonable efforts to identify the rightful owner; however, additional administrative time and resources may be required.

A processing fee of US$10.00 per package will be charged to claim any package classified as an Unknown Package.

This fee must be paid in full before the package is released.

Genesis Core Services shall not be liable for delays resulting from incomplete, inaccurate, or missing shipment information provided by the customer or sender.

3. HIGH-VALUE SHIPMENTS

Any shipment with a declared value exceeding US$100.00 must be accompanied by a valid invoice, receipt, order confirmation, or proof of purchase.

Customers must provide documentation upon request.

Failure to provide supporting documentation may result in:

  • Customs delays

  • Additional assessments

  • Package holds

  • Return to sender

Customers are responsible for all customs duties, taxes, penalties, and government-imposed fees.

4. PACKAGE NOTIFICATION

Customers will be notified when packages become available for collection.

Notification methods may include:

  • WhatsApp

  • Telephone call

  • SMS

  • Email

While Genesis Core Services strives to provide prompt notifications, customers are encouraged to track their shipments independently.

Genesis Core Services shall not be liable for delays in carrier updates or notification systems.

5. PACKAGE COLLECTION

Customers must present a valid government-issued photo identification when collecting packages.

Accepted IDs include:

  • Driver’s License

  • Passport

  • National Identification Card

Packages may only be released to:

  • The account holder

  • An authorized representative approved by the account holder

Authorized representatives may be required to provide identification and written authorization.

6. STORAGE POLICY

Packages must be collected promptly after notification.

Complimentary Storage

Packages will be held free of charge for up to 7 calendar days from notification.

Extended Storage

After the complimentary storage period:

  • Storage fees may apply.

  • Fees are assessed per package.

  • Unclaimed packages may be subject to additional handling charges.

7. ABANDONED PACKAGES

Packages remaining unclaimed for more than 90 days may be considered abandoned.

Genesis Core Services reserves the right to:

  • Dispose of the package

  • Sell the contents to recover fees owed

  • Donate the contents

  • Return the package where possible

No refunds or compensation shall be provided for abandoned packages.

8. PROHIBITED ITEMS

Customers are prohibited from shipping:

  • Firearms and ammunition

  • Explosives

  • Illegal drugs

  • Hazardous chemicals

  • Flammable materials

  • Counterfeit goods

  • Live animals

  • Human remains

  • Stolen property

  • Restricted government-controlled items

Genesis Core Services reserves the right to refuse any shipment deemed unsafe or unlawful.

Authorities may be notified when prohibited items are discovered.

9. PACKAGE INSPECTION

Genesis Core Services reserves the right to inspect any shipment when:

  • Required by law

  • Requested by customs authorities

  • Safety concerns arise

  • Ownership verification is necessary

Use of our services constitutes consent to such inspections.

10. LOST OR DAMAGED SHIPMENTS

Genesis Core Services acts as a freight intermediary and package collection service.

While every effort is made to ensure safe handling:

  • Liability for loss or damage is limited to the compensation provided by the originating carrier.

  • Genesis Core Services is not responsible for manufacturer defects.

  • Genesis Core Services is not responsible for damage resulting from inadequate packaging by the sender.

Claims must be submitted within 48 hours of package collection.

11. CUSTOMS DUTIES AND TAXES

Customers are solely responsible for:

  • Customs duties

  • Government taxes

  • Import fees

  • Brokerage fees

  • Clearance charges

Genesis Core Services does not determine customs assessments.

12. ACCOUNT SUSPENSION

Genesis Core Services may suspend or terminate any customer account for:

  • Fraudulent activity

  • False declarations

  • Abuse of staff

  • Unpaid balances

  • Violation of these terms

13. PAYMENT POLICY

All freight, storage, customs, and related charges must be paid in full before packages are released.

Accepted payment methods may include:

  • Cash

  • Bank Transfer

  • Debit Card

  • Credit Card

  • Approved Digital Payments

Genesis Core Services reserves the right to refuse package release until all outstanding balances are cleared.

14. LIMITATION OF LIABILITY

Genesis Core Services shall not be liable for:

  • Carrier delays

  • Customs delays

  • Acts of God

  • Natural disasters

  • Theft outside our control

  • Government actions

  • Lost profits

  • Consequential damages

Our maximum liability shall not exceed the amount paid for freight services unless otherwise required by law.

15. PRIVACY

Customer information will be used solely for operational and regulatory purposes.

Genesis Core Services will not sell customer information to third parties except where required by law.

16. CHANGES TO TERMS

Genesis Core Services reserves the right to modify these Terms and Conditions at any time.

Updated terms become effective immediately upon publication.

Continued use of our services constitutes acceptance of any changes.

GENESIS CORE SERVICES
All Your Business Needs in One Place
Rocky Settlement, Rocky Point, Clarendon, Jamaica
876-454-2621


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